TGH Urgent Care powered by Fast Track

Dannette G. 

on PR

5 years ago

The people take a hour to answer the phone. Then the person on the on the phone will flat out lie to you. They said 2-4 days for results. It’s going on day 10 still on result. 

Mario H. 

on PR

5 years ago

I have been trying to get my short term disability paper work filled out for over a month. Every time I call, I get the run around. They charge me the 50 dollar fee to fill out the short term disability paper work but then a month later state that they can not fill it out. 

Richard L. 

on PR

5 years ago

Even with an appointment we had to wait 4 HOURS! The clerk behind the desk stated that they have been too busy to honor appointments. Being busy is precisely WHY we made an appointment. All we were there for was a sports physical. If my son didn't need it to return to practice, we would have left. On top of that, they took his height and weight with his shoes on. That made those numbers inaccurate. Poor service and now have no confidence in the the medical professionals there. 

Tyler B. 

on PR

5 years ago

Reception staff is NEVER friendly, we have used this location several times with great experiences with the physicians/nurse practitioners but the support staff is frustrating. We have had to wait for the receptionist to complete their, very clearly personal phone calls- not business, several different occasions before they could/would do their job. We were told By the NP this last visit to call back should there be any concerns- I did call and left a message, never to hear back, I was absolutely not surprised. 

Ellen H. 

on PR

5 years ago

Do not honor appointments. Waited over 1 hr to be seen. Will never return . Wasted too much time waiting .. Personnel in back not wearing face masks. 

Claudia S. 

on PR

5 years ago

I got there at 12:00 noon. Left at 4:30. Too long wait. 

Dawn P. 

on PR

5 years ago

Worst experience I ever . Made a “reservation” online because wanted my son tested for Covid and still waited 2 1/2 hours with 102 fever. I was told that making a reservation doesn’t mean anything. Girl at check in has no personality and is definitely in the wrong profession! Will never return.  

Raymond S. 

on PR

5 years ago

1.5cm laceration on my thumb. Treated with flushing out, tetanus update, two antibiotic pills and glue. Billed my insurance company $2,800. My portion was $630. GET PRICING UP FRONT!  

Maureen D. 

on PR

5 years ago

Went in with lower back pain on Memorial Day. My pain has only got worse. They did find I had a UTI and prescribed antibiotics, which is good. I explained I’ve had pain for almost 5-6 days. The doctor said she didn’t think the pain was associated with the UTI. I was told to take Motrin, which did nothing for the pain. They should have probably x-rayed my back/spine given my age and history of osteoporosis and taking Letrozol, which deplenishes bone structure. It’s been 3 days since I went into Urgent Care and I am stil... read more