TGH Urgent Care powered by Fast Track

Dana J. 

on PR

2 years ago

I had a bad fall and my local urgent care couldn’t help me because I had hit my head. My biggest problem was my hand but I’m a medical professional myself and I understood their concerns. I knew an ER was not necessary in my case so I looked and was happy to find TGH had a location that could possibly be perfect. It was a 45 min drive from me so I called ahead to see if they were able to address my injuries and do X-rays to determine if I had a fractured hand. On the phone, I was met with a very pleasant voice that listene... read more

Joseph R. 

on PR

2 years ago

At check in we told the staff that we needed an X-ray for a possible break. After an hour wait, we were finally seen and then told that the X-ray tech was off that day so we needed to go to another location. If the front desk had just told us they were unable to do an X-ray, we could have gone elsewhere immediately and saved time. The receptionist was also not very friendly. We have been here before and had much better service. We will not be returning to this location after this experience. 

Vivianne M. 

on PR

2 years ago

I have spent an hour waiting just to read a PPD test, which should only take about 5 minutes. 

Leslie W. 

on PR

2 years ago

Poor medical care. 

Anthony D. 

on PR

2 years ago

So my son had a 104.5° fever for two days brought him in they ran zero tests said he has a cold had to demand the doctor actually run a Covid test RSV test and strep test I forgot to request a urine analysis to see if he had a UTI. The staff there suck and just want to do the bare minimum to get you out. Turns out after another day of him being sick finally got him to see his pediatrician and he had a UTI thanks for nothing except a bill!!!! 

Judd M. 

on PR

2 years ago

With an appointment, still waited over an hour in waiting room with only one other patient waiting. Then waited another hour in exam room before the PA came in, spent less than 60 seconds making snap diagnosis with little to no info. Ended up having to go to a real ER. 

Nancy M. 

on PR

3 years ago

Professional, wait time was quick 

Kiria C. 

on PR

3 years ago

Provider was nice and caring, but didn’t seem thorough with her diagnosing process and treatment plan was lacking. 

Nicole S. 

on PR

3 years ago

There are two folks who work at front: one is very kind and one is very brash and rude. When she saw my Medicaid card, even after I said that I have HUMANA family, she was loudly and unprofessionally so everyone could here…and while speaking in the 3rd person with me right there…that they don’t take that insurance. Then I answered her back and repeated that I have HUMANA Family and had given the woman my card, but had been told to always provide both cards bc they both have my name on them. She was continued to be rude and c... read more