Corporate

Paula G. 

on PR

a year ago

The PA I saw was extremely difficult to understand, and did not seem to address my medical issue in a concise and comprehensive manner. She referred me to TGH Emergency Department at the hospital,. The TGH ER staff told me I should’ve never been sent for emergency care for a UTI infection. They stated I was the third case who had been needlessly sent to their ER by TGH Urgent Care Gandy on 11/17/23. Based on this experience, I will not visit your urgent care again. 

Rosemary B. 

on PR

a year ago

First of all I went on line and logged in. I get to the office and checked in. I waited 4 and half hours just to get to see a nurse. There is only one nurse working at this location. There is only one Doctor Assistant working at this location. They were very good and so was the front staff. But there needs to be a real doctor there and more than one nurse. The waiting area was packed it was awful. This was not the first time I have ever been there but it will be my last. 

Kay B. 

on PR

a year ago

The wait time was way under estimated. The entire staff was very nice but after 3 1/2 hours in the waiting room and an over an hour in the back I was over it. After being tested for covid and flu the tech said it will be 15 minutes. I actually walked out of the room after 40 and the PA said oh I’m just going to check. The entire experience was disappointing. Not sure how the corporation can fix these issue’s, but it isn't efficient. So nice to see how jolly the nurses are but stop visiting and get the patients taken ca... read more

Jacob B. 

on PR

a year ago

Long waiting time to be seen - TGH Not-Urgent Care? Try to improve on the wait time 

Christina J. 

on PR

a year ago

I realized upon getting home that the boot that was provided me was too small, which was causing additional pain. Also, and most distressing, was that I received a phone call stating that my toe was indeed broken and I would receive a referral. I called to follow up on the status of the referral, and was told it would take 5 days, and it may actually have been a little longer before the referral was received. Either way, I already had obtained an appointment myself. Finally, an inappropriate comment was made about the nu... read more

Brittany S. 

on PR

a year ago

Horrible experience all around. Resulting in them erroneously charging me $500 6 months after a visit with no warning and still haven’t been fully refunded a month later, after hours on the phone and them admitting their mistake in submitting the bill to the wrong insurance. In addition to that the labs from that day were submitted to quest incorrectly coded resulting in a $300 bill from them for something that would have been covered by insurance if they hadn’t submitted it with the wrong code. I’ve called so many times, an... read more

Astrid W. 

on PR

a year ago

I provided a urine sample only to have the nurse say that she needed more and I will need to stay 3 hours. She refused for me to drink water and told me I had to sit and wait in their X-ray room. That’s crazy. Never again. 

Laura N. 

on PR

a year ago

They do not clearly explain the attention to be given when one arrives at the reception. They only know how to charge. You have to sign, almost obligatory, the paper they give you, because otherwise they don't give you anything. They only take care of the lawsuits they may have due to malpractice. As in all medical places in Florida and the United States. 

Marcella W. 

on PR

a year ago

Well, well, it's been a week and I still have not received the results of my xbray even though I called and asked him for it. They said it wasn't ready, and I've never heard back from them again. The same thing happened the last time I visited the facility. The staff was very nice but I don't think I'm ever going to come back.