TGH Urgent Care powered by Fast Track

Alice W. 

on PR

2 years ago

First your web site says you make appointments. I in fact I had one for 9:15. When we got there at 9 we were told you do not make appointments. There are many places to go around your location that would have given us an appt. Ok so no appt!!! We had to wait for over a. Hour just to get in to the first office. Then had to wait again in the second place. Now…..the good of coming there….the two people we saw were nice even though not a doctor in sight. We were treated ok and they even had an X-ray taken. Do not know ... read more

Rebecca B. 

on PR

2 years ago

Long wait for people who are sick 

Dana G. 

on PR

2 years ago

I arrived at approx 12:45 and was told to pre-register online. Which I did. While I was completing the document online several others came in. I waited patiently until several others came and went. Finally 1:45 I asked when will I be seen and the young ladies said I was next. 3 other people were called and left. I went to the window again and the young lady was on the phone and asked me to wait. But the call went on forever. Finally I tapped on the window and had to ask her to put the call on hold At this point I’d been wa... read more

Rebecca B. 

on PR

2 years ago

Employes talking and joking very loud so patients could hear. Not professional. Hurts the hospital which I thought was excellent. 

joby p. 

on PR

2 years ago

I am on vacation from NY and my ear had some blockage, called my insurance company and they told me the closest provider was TGH urgent care , so I went there and it was the Worst place to go, lady at the reception desk was rude , she claimed that my insurance was not accepted there, although my insurance company said they were a contracted provider, I think she was too lazy to do any paperwork , I even called my insurance company back and they verified that they accept my insurance. They wanted to charge me $195 for the v... read more

Peter C. 

on PR

2 years ago

It was a money grab. not care for my well being 

Linda C. 

on PR

2 years ago

I hated going through my phone to get registered. I felt like crap and didn’t like the confusion. I waited 2 1/2 hours. Arggghhhhhh 

Stephen B. 

on PR

2 years ago

I had biopsy done and appeared one was infected wanted to confirm. Nurse I saw said “I don’t know as I don’t know what area looked like before”. I find it confusing that a trained nurse cannot confirm an infection. 

Magda L. 

on PR

2 years ago

It was a pleasure to deal with your staff. They pulled up my profile which made everything easy . I appreciate your nurse practitioner; very professional and caring.