TGH Urgent Care powered by Fast Track

gäbrįėłlë 

on PR

a year ago

this location always takes long, i have a baby boy and i shouldn’t need to wait more than 2 hours to be seen, this is ridiculous and needs to be fixed.  

Kristina S. 

on PR

a year ago

I did the call ahead, scheduling I made a 9:30 appointment. I arrived, checked in, and waited for 2 1/2 hours before I was seen. The receptionist never said it was a first come, first see process Then I needed a Kleenex, I had to go back out to my car to get some. There WAS NOT one box of Kleenex in the waiting area. When I final get called back, the NP was rude and acted like I was wasting her time. She did a flu and covid test on me and when I asked about an RSV test she said no i didn’t need it. Covid came back posit... read more

Camille York A. 

on PR

a year ago

Physician was wonderful. Wait time was unacceptable. 3hours and I was not a walk in 

Ricky S. 

on PR

a year ago

No blood was taken, no covid test performed. Medications are not helping. 

Nathan B. 

on PR

a year ago

Extremely long wait time. No one cares. The only excuse is that others wait even longer....... To wait that long I can go to ER, no need for an urgent care center. 

David W. 

on PR

a year ago

Well I had right at a three hour wait and the clinic wasn’t that busy. When I did finally see the Dr/nurse practitioner she informed that I had an ear infection which I definitely did. She told me I would hear from a recommendation board or something like that about going to an ENT which I never heard from. She said I f I didn’t hear from them to call my insurance and they’d recommend someone. I have Medicare insurance as my primary and they won’t recommend anyone. My wife called and got me an appointment with a ENT Dr in... read more

Lesley M. 

on PR

a year ago

I waited for 2 1/2 hours to see the doctor. This was partly because I got there 20 minutes early, but I had been assigned a 10:15 time, and didn't see the PA until almost noon. The nurse and office staff were really nice, though. 

Nevel A. 

on PR

a year ago

I came to your facility because I needed treatment for my UTI. The Provider Alexis was wonderful. No complaints about the front staff , they were great as well. I had a reaction to the Bactrim and called into facility to get a different antibiotic. The system disconnected the call and started sending me texts. They told me that they would send a message to the provider. No one ever contacted. Not good service!! I will have to pay for service I never really got! Hello from TGH Urgent Care. Reply to this message to connect ... read more

Lori D. 

on PR

a year ago

once I was called back it was quick BUT 1130a appt was two hour wait. 7 people ahead when arrived but should not take two hours to clear out rooms. Limited labs n radiology in urgent care. Either poorly staffed or slow employees. I have 37 years hospital experience. Disappointing