TGH Urgent Care powered by Fast Track

Joan C. 

on PR

a year ago

Seen quickly 

Margie S. 

on PR

a year ago

I had a 1:30 appointment and was not seen until 3:45. Why ask people to make an appointment when you have intentions of honoring it or even within 45 minutes 

Karen H. 

on PR

a year ago

Waited almost 2 1/2 hours to be seen and the actual visit lasted about 2 minutes! 

Johanna Laborde C. 

on PR

a year ago

Too much wait time even when you have an appointment. I waited 2.5 hours to be called and then waited 15 minutes to see a nurse, not a doctor. 

Theresa S. 

on PR

a year ago

Tried to phone the location. No one answered the phone. Reserved a spot on-line, but when I arrived, I was told that they do not schedule appointments. The receptionist said the wait time would be 1-1.5 hours. I waited. I was seen 2 hrs45 mins later. No one attempted to give me a reason for the longer wait time. When I inquired at the desk for an updated time, the receptionist did not tell me an updated time, but instead told me how many people were ahead of me. There is definitely a total lack of communication. 

Rebecca V. 

on PR

a year ago

It will be really hard to go back to that urgent care! I was so sick, and the nurse practitioner never tested me for strep throat, said I had a high fever and never prescribed me antibiotics. Had to go to my primary doctor Monday (spend another copayment) to get some kind of antibiotics. Lesson learned!! 

Julie Van Den B. 

on PR

a year ago

The PA was great as was the person who took X-Rays. It took 3 days for someone to get back to me with results. This was with the PA noting “stat” on the order. I had the results on My Chart at least a day before someone actually called me. 

Margaret S. 

on PR

a year ago

Something popped in my knee. Advised intake I needed X-rays. Was told you do X-rays. Checked in 1:30 pm. Had to wait until 4:15 before I was called back; sitting in pain the entire time. Once I got back into room was told by NP that they can’t do X-rays after 2:00 pm and there was nothing she could do for me. Told me to go to an ER. NP seemed stressed and was very rude. Said I needed an ER that took X-rays and an MRI. When asked her if she could direct me to an appropriate ER , she told me she didn’t have time to make calls ... read more

Kevin R. 

on PR

a year ago

I waited 2hours and 50 minutes to been seen and this is suppose to be urgent care ??? I’ll pass thank you.