TGH Urgent Care powered by Fast Track

Donna M. 

on PR

6 years ago

Made an appointment for 1pm (I even arrived at Fast Track by 12:30pm) and still did not get in to be seen until after 3pm. The patients that were being called back had come in the building after I arrived and some did not even look that sick. Their triage should be reevaluated. 

Jo L. 

on PR

6 years ago

unfortunately, my overall patient experience and the quality of medical care i received is negative. the employees were nice but their medical procedures were less than expected. i had a basic cat bit wound from my own cat. they did not clean the wound, nor did they have any antibiotic cream to put on it , so other than a generic band aid that was all that was offered along with a Tetanus shot. i suggested that they prescribe me an alternative antibiotic RX based on my healing from previous cat bites. i was ... read more

Mike M. 

on PR

6 years ago

I had a severe sinus and ear infection the pain was off the chart, I saw a nurse who was very kind however the medicine she prescribed for me did absolutely nothing, I finally had to go to South Bay Emergency to get proper treatment. My wife called back to Fast Track and talked to the receptionist I think, my wife said the pain meds were not doing any good and the girl told my wife " well it takes about a day for it to work" how ridiculous is that? on a chart of 1 to 10 my pain level was at 15 I'm 73 years old and I think mo... read more

Rosa E. 

on PR

6 years ago

I had to wait about 2 1/2 hrs before I was seen I did call an hour prior to schedule the appointment, they said in that way I can be seen faster 

Christine W. 

on PR

6 years ago

It’s convenient when you need to see a doctor after hours. I waited about an hour and a half total — there aren’t enough doctors to see all of the patients when it’s cold and flu season. My scripts were called into the wrong pharmacy. I double checked and had them change the pharmacy before I left — so, I don’t know why they had me fill out my pharmacy if they were going to put in the wrong one and then argue with me about it like I didn’t know what I had written on a sheet of paper an hour earlier. They told me they changed... read more

Phyllis P. 

on PR

6 years ago

I had an infection in my foot and upon examination the health care provider provided a prescription. 

Judith L. 

on PR

6 years ago

Didn’t have to wait long to be seen. PA wrote a script for me, I filled & started on meds right away. 

Helene R. 

on PR

6 years ago

Pushed wrong star thought it was the best 

Herman H. 

on PR

6 years ago

When I go to Fast Track in Riverview I get top notch care from the minute I step in until I leave. Calling the number to make an appointment or check on a referral is a completely different experience. I always get the same lady with the worse attitude. I had to tell her to once to please calm down. She assured me she had no problem even though everybody in the car with me wondered why she was so agitated. For the record, they could hear her even though my phone was not on speaker phone. Next time I called went about the sa... read more