TGH Urgent Care powered by Fast Track

Joseph W. 

on PR

7 years ago

My Worker Comp. carrier faxed a authorization to commit coverage. My complaint is that no one was aware in you Urgent Care office. I had to make 4 phone calls to guarantee coverage. Fact is; it took too long and I had to make calls and wait for your Admission person to search it out. I would have thought the fax stating a referral was coming, should have triggered a print out and file started! 

Greg G. 

on PR

7 years ago

Came in for a pre employment drug screen. They had no idea how to handle the billing even though there was supporting paperwork with my test kit explaining what to do. After I tried to explain, I had to call my potential employer and have them explain how to do it. Finally after that I was told it was good to go and to wait for the collection process. Which I am now doing as I have watched 3 people who came in after me for other issues be called back. If you need a drug screen and can pick your location, go elsewhere. 

Michelle A. 

on PR

7 years ago

Its clean in the office. Very little wait time. They have the equipment and staff to do an array of tests. I got a ekg, chest xray and asthma treatment while there. I believe other walk ins would have taken my money and referred me to the hospital. 

Michelle V. 

on PR

7 years ago

The Dr. or Drs asst. did not spend enough time trouble shooting my symptoms. I felt that I was diagnosing myself and she was just willing to push every medication for each issue, instead of getting to the root of the problem. It seemed very rushed, and a waste of money. I don’t have insurance so urgent cares are unfortunately where I have to seek help. I am still suffering from something I mentioned because she never took time to check if those issues could’ve been something entirely different. 

Nicholas V. 

on PR

7 years ago

I went in for a hand injury. The Dr numb my hand and cleaned it, then said I need to go to the ER.. on the way to the ER, my wife read over the paperwork. Your dr stated he did test on me and checked thing on me that he NEVER did. My wife is an ICU nurse. She thought it was very unprofessional to falsify documents. I got to the ER and talked with the hand DR. He did not understand why I was sent to the ER. He cleaned it again and sent me home. I will go elsewhere next time. 

Lacey C. 

on PR

7 years ago

Nurses were rude. Dr dismissed my concerns. Ended up going to hospital the next day! Quick service and clean facility. 

Ashley F. 

on PR

7 years ago

Did not do anything for me, The doctor seemed like he was in a rush and never reviewed medication, side effects or such as stated on the discharge notes. The only good thing was front desk was very sweet and there was no wait. 

Dezeray C. 

on PR

7 years ago

Office staff and nurse were excellent. Chris was dismissive, rude and condescending. He seemed inconvienced by me being sick. He didn’t even do a full work up for my initial complaint but came up with some outlandish diagnosis that had nothing to do with why I was there. Won’t go back. 

Jorge L. 

on PR

7 years ago

Costumer service was very poor, make me wait for 1:45 min, the waiting room had just one costumer.