TGH Urgent Care powered by Fast Track

Dora H. 

on PR

4 years ago

I explaind to the Dr I saw on Friday at TGH urgent care I needed antibiotics she told me it was only a virus I explained I was prone to infections due to meds I take she did not prescribe me antibiotics yet on Monday when I went to see my PCP because I got worse during the weekend she found I had a really bad sinus infection and ear infection. This is the second time this happens to me at your practice. I Will never go to back TGH Urgent care again 

Xavier B. 

on PR

4 years ago

We were not seen for our 11:30 appointment until 1:00 pm. We were not advised of any wait time or that there was a delay for appointments. The lady at the front was very rude. We were paying up front and she made us wait another hour because she was trying to run the insurance. She did not apologize for making us wait for no reason. And then, when I went to go pay - I had my card ready and she just turns around grabs a box and walks to the back. After standing around for a while waiting for her to come back I had to ask the ... read more

Monneke H. 

on PR

4 years ago

I had to wait 2 and a half hours to get seen but the PA (Alexis Adams)that diagnosed me was really nice and helped me process what was happening to me. Upon receiving my results I had to call over 7 times to get the okay to come in and be prescribed for another medication. I was greeted by another doctor who seemed less than interested to be talking to me about my condition and made me feel like I was the person in the wrong for being in my current state. 

Ramon Rosario M. 

on PR

4 years ago

Had an appointment for COVID-19 testing, And I had to wait an additional 1 hour and a half to be seen. If they gave me an appointment time why do I had to wait pass an hour from my original time to be seen? If they are overloaded with COVID test just use the appointment time wisely. 

Eric B. 

on PR

4 years ago

Waited for over 3 hrs to Be seen and also have questions in regards to whom is qualified to do what there. I received a X-ray and a injection by the same person is that even legal? 

Maria Reza P. 

on PR

4 years ago

I was forced to take the PCR test after asking for the rapid test and didn’t get back the results as told in 3 days. 

Linda A. 

on PR

4 years ago

Your practice needs more employees. I waited over an hour and a half after making an appointment. The gentleman that was parked next to me waited 2 hours for his appointment. 

Gary R. 

on PR

4 years ago

The wait was way too long for someone having problems breathing. No one even asked about my problem until I was actually in the room. I was thinking if my problem had been more advanced, this is one place I would not wanted to be! Dissatisfied customer 

Armando D. 

on PR

4 years ago

Polite didn't wait long. Would of preferred a doctor instead of a nurse practitioner.