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OEC Fiber
- Internet Service Providers
- Norman, OK
About this business
Location details
242 24th Ave NW, Norman, OK, 73069, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We’ve already had to trade out one receiver box (Of 3) at the TV nearest your signal, which is the living area. Since, we have had several occasions where this same TV shows it is either buffering? Or loses signal. (Do we know what causes this?). This is where we have to unplug the receiver box/then plug back in to re-boot. ( learned from calling tech support) We didn’t expect this from fiber? Is this typical breaking in period for these devices? Is there a remedy?
Business response:
Good morning David, I have forwarded this to our Technical Support team and asked that they reach out to you to help get these questions answered.
Every person involved in getting us set up for OEC Fiber knew their job and did it well.
The contractor that trenched the cable to the house did a poor job of installing the box on the outside of the house. All of the people that followed them in the install process commented on how poorly placed it was. Additionally another crew showed up the next day and were surprised because they had the ticket to lay fiber to my house and the house next door. Other than the confusion and poor installation of the box outside the house, I’m perfectly happy with OEC.
Business response:
Good morning Steven, if you wouldn't mind sending us your address, we would love to look into this further. Thanks!
I have already spoke with several techs, a service call is being made to tomorrow to see if they can take care of the problem.
Business response:
Good morning Sharon, we hope that your issues were resolved on the service call.
Still waiting on my phone service after cutoff 4 days ago.
All workers involved with their part of the work Several quality control inspections My run was over 1000 feet and crews came to inspect that trench to make sure the July rain storms didn’t washout any work
We are not getting great speed all over our house. Installer said we were getting good speed when he was here but now we are not. Lots of buffering! The only way we have cell service in our house is with wifi calling.
Business response:
Good morning Patricia, I have passed this message along to our Fiber Support Team. Please always feel free to give us a call at 405.217.6868 and choose "Technical Support" for performance issues, we would love to address them for you!
Installation was a bit uneven and I misunderstood the phone service. I thought we could switch our cell phones to OEC fiber which created some confusion. It all worked out in the end and the service is so much better than before its was worth it.
Still not able to get phone moved over. Internet not akways working
Business response:
Good morning, I have forwarded this to our technical support team and asked that they reach out to you. For performance issues, always feel free to give us a call at 405.217.6868 and choose "Technical Support" from the call-in options. We look forward to getting this resolved for you quickly,
Frequently asked questions about OEC Fiber
How is OEC Fiber rated?
OEC Fiber has a 4.8 star rating with 3,810 reviews.
When is OEC Fiber open?
OEC Fiber is closed now. It will open tomorrow at 8:00 a.m.